Office & Sales: 9535 Park Meadows Dr. Lone Tree, CO 80124
Shipping: New Castle, PA
Call us toll-free at 866-924-4277
Step 1: Contact us either by phone or email. We will provide you with a Return Authorization (RA) number.
Step 2: Be sure to clearly write return authorization number, "RA-XXXX" on the box. Any box returned to us without an RA# might be rejected and will at the least be delayed. Returns may be subject to a 15% restocking fee if there seems to be damage/use/wear/loss of components/loss of packaging. Original shipping costs cannot be refunded and return shipping will be at the customer's expense unless the wrong item was shipped.
Drop your box off at any authorized UPS/Fedex Shipping Center.
Since your refund is on a credit card, here are some numbers you should know:
7 days it takes for your package to get to our warehouse
48 hours it takes to process back into our inventory once it arrives
24 hours it takes to process a replacement product (if applicable)
2-10 business days it takes for your financial institution to credit your card back.